PlanesPR · Help
Your purchase, access and help
What you need to buy the Viejo San Juan digital guide and return to your walks.
From purchase to your first walk
Choose how to buy
On the offer page, choose Buy as a guest or Buy with my account. For guest purchases, enter your email in Stripe.
Review and pay in Stripe
US$7.99 plus applicable taxes, one-time payment. Review the total and confirm that the 72 hours start with payment, even if you travel later.
Open your walks
If you bought as a guest, open the link PlanesPR emails you. If you bought with an account, sign in to My Pass.
Where is my receipt?
Your Stripe receipt may show Smartsol LLC, the operator of PlanesPR. If you bought as a guest, PlanesPR sends the access link in a separate email. Check your spam folder as well.
I paid but cannot see the walks
If you bought as a guest, look for the PlanesPR message at the address you entered in Stripe. The link works once and grants access in that browser. If you already opened it, return to your pass in the same browser. If you bought with an account, sign in to My Pass. If payment is pending, wait for confirmation before paying again.
Return to my guest passWhen does access end?
Access lasts 72 consecutive hours from confirmed payment, not from your trip or when you open the first walk. My Pass displays the expiration date and time in Puerto Rico time. Signing out or recovering your password does not restart this period. There is no automatic renewal.
I forgot my password or the link has not arrived
Use “Forgot my password” with your account email. Check spam and open the link in the same browser where you requested it. If it expired or cannot be verified, request a new link. For help, write from your account email; do not send passwords or recovery links.
Recover my accountHow do I request a refund?
Full refund if access fails or the content does not match the offer during those 72 hours. Email info@planespr.com with the email address used for the purchase, your purchase reference or date, and a description of the problem. A confirmed full refund removes access for that purchase. The time for funds to return depends on your financial institution. Applicable mandatory rights remain in effect.
Request a refund reviewWhat am I buying?
Only a Viejo San Juan digital guide: three walks with four stops each. Admission, transport, reservations, food, discounts and personalized assistance are not included. Check hours, conditions and availability with the sources and operators before setting off.